Corporate Operations Intern

ACCOUNTABILITY

The Corporate Operations Intern is responsible for delivering support and services as directed by the Chief Operations Officer. The role involves supporting quality assurance, you will have the opportunity to gain hands-on experience in various aspects of hotel management while contributing to our mission of delivering unparalleled service to our guests. The position requires a high degree of specialized expertise in maintaining established standards of quality and accuracy, as well as a drive, determination, and a self-disciplined approach to achieving results.  

REPORTS TO AND IS SERVED BY: Chief Operations Officer

ABOUT EMBERGROVE 

Embergrove Hospitality Group is a dynamic hotel management company built on the vision of founder Jim Thompson, who sought to capture the essence of an adventurous lifestyle through bespoke guest rooms and amenities. With a diverse portfolio across the Midwest, Embergrove encompasses a vibrant collection of hotels, conference centers, and in-house food and beverage facilities. Guided by a seasoned leadership team, Embergrove is committed to innovation and dedicated support, fostering strong relationships with partners and personnel. Our hospitality is focused on creating exceptional experiences that resonate with our guests and ensure a memorable and meaningful stay.

WHAT TO EXPECT 

Operational Support: Assist in the day-to-day operations of our hotels, including front desk management, housekeeping coordination, food and beverage service, and facility maintenance. 

Guest Experience Enhancement: Work closely with hotel staff to ensure the highest level of guest satisfaction by addressing inquiries, resolving issues, and implementing improvements to enhance the overall guest experience. 

Data Analysis and Reporting: Collect and analyze data related to hotel performance metrics, guest feedback, and industry trends to provide insights and recommendations for operational enhancements. 

Project Management: Participate in special projects and initiatives aimed at optimizing hotel operations, such as process improvements, cost-saving initiatives, and sustainability efforts. 

Cross-Functional Collaboration: Collaborate with various departments within the corporate office and across different hotel properties to support cross-functional initiatives and ensure alignment with company goals and standards. 

Training and Development: Engage in training sessions and workshops to develop a comprehensive understanding of hotel operations, industry best practices, and leadership skills essential for a successful career in hospitality management. 

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.  

PROUD OWNER 

Excellent communication skills, both verbal and written. 

Strong attention to detail and the ability to multitask in a fast-paced environment. 

Strong interest in pursuing a career in the hospitality industry, with a focus on hotel operations and management. 

Demonstrates and promotes a 100% commitment to providing the best possible experience for guests and employees. 

Preparing and analyzing data as directed by the Chief Operations Officer. 

Working with the Chief Operations Officer and property sales staff to manage all sales activities of the property and meet revenue objectives. 

Analytical mindset with the ability to interpret data and identify opportunities for improvement. 

Proactive attitude, with a willingness to take initiative and contribute to team projects and initiatives. 

HELD ACCOUNTABLE TO 

Administrative and organizational support, communication liaison, process and project management, organizational support, reporting, and record keeping. 

SOFT SKILLS  

CHARACTERISTICS: Loyal, conscientious, detail-oriented, anticipates problems, independent, organized, results-oriented, decisive, disciplined, analytical, self-motivated. 

CORE COMPETENCIES: Action-oriented, drive for results, sizing up people, process management, interpersonal savvy, business acumen, career ambition, priority setting, problem solve, intellectual horsepower.  

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 

HARD SKILLS  

EDUCATION AND EXPERIENCE: 

High school diploma or equivalent (additional hospitality education is a plus). 

College degree in related areas preferred. 

Previous experience in hospitality management with food and beverage is required. 

Excellent computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management tools. 

Strong communication skills, both verbal and written. 

PHYSICAL DEMANDS: lift, carry, push, and pull up to 25 lbs.  

TRAVEL:  >50% 

POSITION: Remote with on-site work at the hotel properties. 

BENEFITS OF WORKING AT STONEY CREEK 

• Paid Onboarding 
• Paid Training 
• Retirement Plan with Safe Harbor Match  
• Eligible for the first open enrollment after 90 days 
• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through VSP - Family Plans Available
• Eligible the first of the month following 60 days of employment
• Option for additional Life Insurance and LTD available through Mutual of Omaha 
• Gifted Time Off 
• Paid Holidays  
• Hotel Room Discounts 
• Opportunities for Career Progression